Which was billed as a marriage of high-speed connections and compelling The first tangible benefits of the merger between Network and Excite, 'The nature of the reports vary community by community.'Īrrival of the new service last month after nearly a year of development. acknowledges that we're having problems with the new 2000 service,' said Andrew Johnson, a spokesman for AT&T's cable division. The glitch, which lasted throughout the day, stemmed from 'a server issue and software glitch,' Bowman said, without elaborating.ĪT&T, largest shareholder, also said it was aware of the issue. She estimated that about 15 percent of customers who accessed the network were affected by the problem and that it had been resolved by tonight.

'It prevented some customers from using the service.'īowman stressed, however, that users could still surf the Web, send email and access other Web sites. 'We had some performance issues today with the rollout of service,' she said. I'm disappointed that could botch the rollout so spokeswoman Alison Bowman tonight confirmed the glitch. 'The new site has only been partially accessible all day,' customer Joe Walko of Louisville, Ky., wrote in an email to CNET. is counting on the service-which it has dubbed 'the easiest and most powerful available'-to expand its presence in the broadband market.īut many subscribers could not access the new service today. Interface, an updated portal with customizable Web content, complex graphics and other services designed for speedy Net connections. Many subscribers of high-speed Internet service had trouble accessing the new version of the company's ballyhooed start-up screen today due to technical difficulties.Ĭustomers of the cable-modem service, which has more than 1.2 millionĬustomers, expected today to try the new 2000

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